Which of the following statements is true regarding CCA performance?

Timeliness is critical for City Carrier Assistants (CCAs) because they have specific delivery routes that must be completed within a designated timeframe. Meeting these time expectations is essential not only for maintaining efficient operations but also for ensuring customer satisfaction. Customers rely on mail and package delivery services to be timely, and inefficiencies in this area can lead to service disruptions and dissatisfaction.

While CCAs may be expected to arrive early and sometimes need to adjust their hours, the primary focus is on completing their routes on time. This is essential for maintaining the reliability of postal services and adhering to the standards set by the USPS. Being punctual and timely helps ensure that all deliveries are managed effectively, contributing to an orderly workflow and allowing for necessary coordination among staff.