What should a CCA do if they cannot complete their delivery route?

A City Carrier Assistant (CCA) should report to their supervisor and follow the established procedures for uncompleted deliveries if they cannot complete their delivery route. This is critical as it ensures that the situation is documented and handled according to postal service policies, which helps maintain accountability and efficiency in mail delivery. Reporting to a supervisor allows for proper management of the undelivered mail, which may involve reassigning the route to another carrier or scheduling a follow-up delivery.

Following procedures is important not only for operational integrity but also for customer service, as it helps to communicate effectively with customers regarding their mail. Additionally, supervisors can provide guidance on how to proceed in situations that may not be covered by standard protocols, thus ensuring that all CCAs act in accordance with their training and postal regulations.