What should a carrier do if they receive mail that is damaged?

When a carrier receives damaged mail, the appropriate action is to stamp it as received in damaged condition and repair it. This procedure is vital for maintaining the integrity of the postal system and ensuring that the sender is informed about the condition of their mail. By marking the item as damaged, the carrier documents the postal service's handling of the mail, which helps protect the interests of both the sender and the recipient.

Repairing the mail can involve actions such as reinforcing packaging or sealing envelopes to ensure the contents are secure enough to be delivered. This method allows the carrier to fulfill their responsibility while also taking measures to minimize further damage and ensure that the intended recipient eventually receives the item, even if its original condition has been compromised.

Collectively, these steps enhance accountability in mail processing and uphold customer service standards, reflecting the postal service's commitment to handling mail with care.