What procedure is followed when a Change of Address (COA) is on file?

When a Change of Address (COA) is on file, the correct procedure involves processing the mail through the Customer File System (CFS) and the Product and Activity Reporting System (PARS) for up to 18 months. This system is designed to ensure that mail is appropriately redirected to the new address provided by the customer. During this transition period, the Postal Service keeps track of the changes to provide efficient forwarding of mail while still maintaining a record of the address change.

This approach allows for a smooth transition and ensures that customers continue to receive their mail at the new address without interruption. It also allows the Postal Service to monitor the forwarding process and respond effectively to any issues that may arise with mail delivery. The 18-month timeframe is standard practice to accommodate various scenarios, such as temporary relocations, ensuring that mail is delivered correctly over a manageable period.

In contrast, returning mail to the sender or sorting it for local delivery would not adhere to the established protocol when a COA is active. Forwarding mail without proper label change does not align with the necessary tracking and record-keeping system, which is critical for maintaining service integrity.