What must CCAs do if they lose a package or mail item?

When a City Carrier Assistant (CCA) loses a package or mail item, the correct course of action is to report the incident and follow USPS loss reporting procedures. This process ensures that all lost items are accounted for and that necessary actions can be taken to minimize the impact on customers and the postal service.

Following the established procedures allows for systematic tracking of lost items, which aids in investigations and potential recovery efforts. It also maintains transparency and accountability within the postal system, ensuring that customers are informed about the status of their items. In situations involving lost packages, it is crucial for postal employees to adhere to protocol to maintain trust and professionalism.

Choosing to keep the incident to themselves, find a replacement item independently, or ignore the situation would not only violate USPS policies but could also lead to further complications, such as disciplinary action or customer dissatisfaction. Therefore, adhering to the proper reporting procedures after a loss is essential for CCAs to uphold the integrity of their role within the postal service.