What must CCAs do before starting their delivery route?

Before starting their delivery route, it is essential for City Carrier Assistants (CCAs) to review their route and any special instructions regarding mail delivery. This preparation ensures that they are fully informed about any specific details or changes that might affect their delivery, such as temporary route alterations, package holds, or special customer requests. By understanding their route and having awareness of any nuances, CCAs can provide efficient and accurate service, reduce the likelihood of mistakes, and enhance customer satisfaction.

Other options, while they may seem relevant, do not capture the primary necessity of being adequately prepared for the delivery. Going on a break or checking in with a supervisor may be part of the work process at certain times, but they do not directly contribute to the immediate readiness for the delivery route. Gathering extra supplies can be important, but it is secondary to understanding the specific route requirements and delivery instructions.