What is the role of the Postmaster in relation to CCAs?

The role of the Postmaster in relation to City Carrier Assistants (CCAs) is crucial as it encompasses overseeing the operations of the post office and providing necessary guidance to CCAs. This includes ensuring that all postal services function smoothly, which involves managing staff, including CCAs, coordinating mail delivery routes, and addressing any operational challenges that may arise.

The Postmaster serves as a leader and mentor, helping CCAs understand their responsibilities and how they fit into the broader goals of the postal service. This guidance is essential for CCAs as they often are in entry-level positions and benefit from the experience and direction provided by the Postmaster. In this way, the Postmaster supports the overall efficiency and effectiveness of the post office.

Other roles mentioned, such as supervising mail sorting or managing customer complaints, while relevant tasks, do not fully capture the comprehensive supervisory and guiding responsibilities that the Postmaster holds in relation to CCAs. Additionally, while a Postmaster may occasionally assist with mail delivery, this is not their primary function, as they focus more on operational oversight and management.