What is the primary responsibility of a City Carrier Assistant (CCA)?

The primary responsibility of a City Carrier Assistant (CCA) is delivering mail and packages to customers in a designated area. This role is crucial within the postal service as it directly involves providing postal services to the community. CCAs play an essential part in ensuring that mail arrives at its destination in a timely manner, helping to maintain the reliability of the postal system.

Delivering mail and packages entails not only the physical act of transporting items but also understanding the routes, adhering to delivery schedules, and sometimes requiring interactions with customers. This position is designed to assist regular city carriers and provide flexible staffing based on operational needs, particularly during peak times or when regular carriers are unavailable.

While sorting mail, handling customer inquiries at the postal counter, and managing delivery trucks and schedules are important functions within the postal service, they do not define the core duty of a CCA, which is primarily focused on the delivery aspect of the postal operation.