What is a key responsibility of CCAs regarding mail delivery?

A key responsibility of City Carrier Assistants (CCAs) is to ensure timely and accurate delivery of mail. This role is fundamental to maintaining the efficiency and reliability of postal services. Delivering mail in a timely manner contributes to customer satisfaction and reflects the commitment of the Postal Service to provide good service.

Accuracy is equally essential, as delivering the correct mail to the right addresses prevents delays and enhances trust in the postal system. CCAs are trained to follow routes efficiently, identify and address any delivery issues, and make adjustments as necessary to meet these responsibilities. This combination of timeliness and accuracy is vital for effective mail delivery and reinforces the importance of CCAs in the overall operations of the Postal Service.

The other options do not align with the primary objectives of CCAs. Prioritizing certain types of deliveries or limiting customer interactions could compromise service quality, and sorting mail only at the end of a shift would hinder the efficiency of daily operations.