How should CCAs handle packages that are too large to fit in the mailbox?

CCAs should deliver packages that are too large to fit in the mailbox directly to the customer or place them in a secure area. This approach ensures that the package reaches the intended recipient safely and securely, maintaining a high level of customer service and satisfaction.

Delivering the package directly to the customer allows for personal interaction, which can help confirm that the package has been delivered without any issues. In cases where the customer is unavailable, placing the package in a secure area—such as a designated drop-off location or an area protected from weather and theft—ensures that the item is accessible to the recipient while also safeguarding it from potential damage or loss.

Handling large packages in this manner adheres to postal regulations and promotes trust in the postal service, as customers can rely on timely and appropriate delivery of their parcels. This approach also mitigates the risk of any misunderstandings or disputes regarding the delivery of packages, as customers are more likely to be satisfied when they receive their items directly rather than facing potential delays or inconvenience linked to alternative handling methods.