How are routes assigned to CCAs?

Routes assigned to City Carrier Assistants (CCAs) are determined based on the needs of the postal service, which can change from day to day. This system allows the postal service to efficiently manage staffing and respond to varying mail volumes, customer demands, and operational requirements. Since the workload may fluctuate daily due to factors such as seasonal mail surges or staff absences, assigning routes based on these needs enables the postal service to maintain effective operations and ensure all delivery requirements are met in a timely manner. This flexibility is essential in the fast-paced environment of postal delivery, where the efficiency and effectiveness of route assignment directly impact service quality.